Returns
At TheLovedLux, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it to us within 14 days of receipt for a refund or exchange, subject to the terms outlined below.
1. Eligibility for Returns
To be eligible for a return:
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The item must be same condition that you received it.
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All original packaging, tags, and accessories must be included.
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Proof of purchase (receipt, order confirmation, or invoice) is required.
2. Non-Returnable Items
Certain types of goods are exempt from being returned, including:
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Custom-made or personalized items
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Digital products or downloadable software
3. How to Return an Item
To initiate a return:
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Contact our customer service team at contact@thelovedlux.com within 14 days of receiving your order.
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Provide your order number and the reason for the return.
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Once your return is approved, you will receive instructions on how and where to send your item.
Please do not send items back without first contacting us.
4. Shipping Costs
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Customers are responsible for return shipping costs, unless the item is defective or we sent the wrong product.
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We recommend using a trackable shipping service or purchasing shipping insurance.
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Shipping costs are non-refundable.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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If applicable, any original shipping fees may be deducted from your refund.
6. Exchanges
If you wish to exchange an item for a different size, color, or product, please contact our team. Exchanges are subject to product availability.
7. Faulty or Damaged Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at contact@thelovedlux.com